Customer Service

SHIPPING INFORMATION

We ship from Richmond, TX Monday - Friday. We work hard to prepare and ship all orders within 1-2 business days for regular orders. Custom or personalized orders require 3-4 business days. Large orders over 15 gifts are subject to additional fulfillment time, up to 10-15 business days. RUSH options are available as well. Currently we only ship to addresses within the United States from our website. For corporate orders we are able to ship worldwide—please contact our Sales team for assistance at Sales@daicorbaskets.com or 713-259-5393.

For bulk orders, please contact Sales@daicorbaskets.com or 713-259-5393.

If you need to upgrade to rush shipping for last-minute or last-minute thrills, we offer express shipping via FedEx. FedEx express shipping will not deliver to a PO Box. The recipient's primary street address must be provided. Rates will vary based on the shipping destination; you will be able to view them at checkout. If you require immediate express shipping, orders must be placed by noon (12:00 pm ET) Monday through Friday to process the same day. Orders placed after 12:00pm will ship the next business day. Express orders placed on Holidays, Saturday or Sunday will ship on the next business day.

If you are sending a gift to Alaska or Hawaii, you will be prompted to select shipping from available options at checkout. Customer is responsible for full shipping rate for expedited options.

SHIPPING TRANSIT TIMES:

• STANDARD DOMESTIC (USPS, FEDEX, UPS, COURIER ( TX ONLY)):1- 7 business days
• 2 DAY (UPS OR FEDEX): 2 business days
• NEXT BUSINESS DAY (UPS OR FEDEX): 1 business day
• INTERNATIONAL: 7 - 18 business days pending on location, shipping method and Customs Clearance.

We ship best method via USPS, FEDEX, UPS and Courier (TX Deliveries only). If you have a preferred method, please let us know at the time of order.

Due to COVID-19, we have suspended picking up gifts.

If you have questions, special handling instructions, or a desired turnaround time for your gift, just contact us and we'll let you know how we can help. Please email Sales@daicorbaskets.com or call at 713-259-5393

 

RETURNS

All sales are final once the gift leaves the DaiCor Baskets and More studio. If a gift has been returned to us for any reason, you will be notified by email. You have 5 business days to respond with a new shipping address or the order will be cancelled and restocked without a refund. You can ship the returned gift to a new address or to yourself if you prefer. The reshipping fee is $18.00. If you require assistance, contact us at Sales@daicorbaskets.com or 713-259-5393 .

 

REFUNDS

We will be happy to change or cancel your order and arrange a refund prior to processing your order. Refunds will be credited to the original form of payment within 2 business days.

 

PRIVACY POLICY

This Privacy Policy governs the manner in which Dai Cor Baskets and More collects, uses, maintains and discloses information collected from users (each, a "User") of the www.DaiCorbaskets.com websites ("Sites"). This privacy policy applies to the Sites and all products and services offered by Daicor Baskets and More.

Note, the privacy practices set forth in this privacy policy are for this Web site only. If you follow a link to another Web site(s), please review the privacy policies posted at those sites.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site place an order subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, etc.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

We may use third-party advertising companies to collect data and/or serve ads when you visit our Web site. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, visit http://networkadvertising.org/.

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Non-personal identification information. We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies.
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information.
Dai Cor Baskets and More collects and uses Users personal information for the following purposes:

To improve customer service.
Your information helps us to more effectively respond to your customer service requests and support needs.

To personalize user experience.
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.

To improve our Site.
We continually strive to improve our website offerings based on the information and feedback we receive from you.

To send periodic emails. 

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information. 

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing your personal information.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy.
Dai Cor Baskets and More has the discretion to update this privacy policy at any time. When we do, post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms.
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us.
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Dai Cor Baskets and More

www.daicorbaskets.com

713-259-5393

Sales@daicorbaskets.com

 

SUSTAINABILITY

Dai Cor Baskets and More recognizes that businesses can have a negative impact on the environment. We are committed, and enjoy, finding ways in which we can reduce the impact of our work both in the office and when work takes us away from the office.

It is our policy to:

Recycle as much waste material as possible. Avoid the use of paper wherever possible. For example, sending invoices and quotes electronically. Offering products for sale that we are no longer designing into our gift baskets. Keep energy usage low. We power down all equipment that is not in use, use highly efficient lighting systems and are conservative with the use of our heater and air conditioning. Reuse waste paper. Purchase products made with recycled paper. Purchase products with a lower environmental impact. Avoid unnecessary travel by making use of instant messaging, video and audio conferencing, telephone and email. Use recycled materials for shipping. We provide education to our team on how to become a greener contributor to the environment.